Frequently Asked Questions

To register, please click on “My Account” on our website. Enter all the details asked on the form to complete the registration and activate your account.

Yes. Registering on the website is absolutely free.

Yes, all your personal details and credit card information are absolutely safe. Please refer to the website’s Privacy Policy to know more.

In 'My Profile', you can: View all your purchases and check their current status Add a new address & change your existing address Edit your Vashineh profile Check your existing reward points and credits

Click on the ‘Forgot Password’ option available during “Sign In” and a link to reset your password will be mailed to you on your registered email id.

You can easily edit your personal information in the "My Account" section on the website.

Please refer to the ‘Size Chart’ that is provided with every product on the product page. We follow the standard sizing guide.

Sorry, no two offers can be combined together. On purchasing a sale item, no other discount offers can be clubbed together during checkout.

You can easily track your order by logging into your account on the website and clicking on "My Orders".

Yes, COD is available on all orders at all major cities. While placing the order, during the payment option, you will be informed of the availability of the COD option at your location.

In most cases, the products' MRP will be inclusive of all the taxes which are levied as per the government's rules and regulations.

Dispatch days refers to the time a seller takes for the packaging and shipping of your order. It means that the order is on its way to your delivery address.

An estimated delivery date is the date by which your order should be delivered to you.

We have tied up with a number of reputed shipping partners. The courier service provider for your order is selected based on your location.

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail immediately. We will look at it immediately and get back to you.

Once your payment has been successfully made, we will process your order as soon as possible. We will send a confirmation e-mail for your order on your registered email ID. A unique Order number will also be mentioned in the communication for future reference. This order number is to be used for all correspondence about the order. You will be notified at every stage of order processing and fulfilment through emails. In case of any issue, you're requested to call our support number, chat with us or email us. We will try and resolve your query as quickly as possible. Whether you have entered your e-mail address correctly in your profile, and if this email address is still valid If not, you can notify us by e-mailing us and we'll correct/update your address for you. If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam or Trash folders. Once your payment has been successfully made, we will process your order as soon as possible. We will send a confirmation e-mail for your order on your registered email ID. A unique Order number will also be mentioned in the communication for future reference. This order number is to be used for all correspondence about the order. You will be notified at every stage of order processing and fulfilment through emails. In case of any issue, you're requested to call our support number, chat with us or email us. We will try and resolve your query as quickly as possible.

Whether you have entered your e-mail address correctly in your profile, and if this email address is still valid. If not, you can notify us by e-mailing us and we'll correct/update your address for you. If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam or Trash folders. If you still can't find our notifications in Spam, please get in touch with us at info@vashineh.com / 9828282921.

COD fee is cash handling charges taken by Courier Company in case of cash on delivery orders. Whereas shipping fee is transportation charges which are charged in both COD as well as prepaid order.

At vashineh.com, we always look forward to providing complete satisfaction to our customers with the best available products, price and service. However, in case of some unforeseen situation with the product received from Vashineh, and is required to return the product then the following terms apply for a mutually consented return. We accept return only if the product is having manufacture defects or it is not as described in the product detail page. Please note that we are not accepting any returns for stitched/customized clothing. You will need to inform us within 7 days delivery of the product. Kindly retain all packaging materials and product until receipt of instructions of Vashineh.com representative regarding the same. Return Courier Charges will be borne by the Customer. All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to the customer, shall have to be sent back to vashineh.com registered address. While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

Remember! At any point in time, the refunds will not exceed the actual value of the goods. You will need to inform us within 7 days delivery of the product. Refund will only be processed for a par of orders that cannot be fulfilled by us / if we are unable to fulfil our obligations. Shipping Charges and Cash on the Delivery charge would not be included in the refund value of your order as these are non-refundable charges. Once we receive the return shipment, we will transfer the respected amount within 4-6 business days to the customer's gilt card wallet. No refund for custom duties, shipping cost and taxes, if applicable. For a manufacturing defect, we will replace the new product with the same design.